Frequently Asked Questions

Everything you need to know about your Audien Hearing experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 45 days for a full refund, no questions asked.

Do your products come with a warranty?

Yes, all Audien Hearing devices include a 1-year manufacturer's warranty that covers any defects in materials or workmanship.

How do I choose the right size for my ear?

Every device comes with a variety of silicone ear tip sizes (small, medium, and large) to ensure a comfortable and secure fit for any ear shape.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and interest-free installment options through Shop Pay.

Are the devices rechargeable?

Most of our models are fully rechargeable. A single charge typically provides up to 20-24 hours of use, and a charging cable or dock is included in every box.